Privacy Policy

1. Information We Collect

We collect information you provide directly when you:

• Create an account — name, email address, password
• Place an order — billing/shipping address, phone number, payment details
• Contact support — messages and communication history
• Sign up for emails — email address only (optional, never required to purchase)

We also automatically collect limited technical data: IP address, browser type, pages visited, and referring URLs — solely to improve site performance and security.

2. How We Use Your Information

Your data is used only for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and receipts
• Responding to customer service inquiries
• Improving site performance and user experience
• Sending promotional emails — only if you have opted in
• Complying with legal obligations

We do not use your personal data for automated profiling or make decisions about you using solely automated processes.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted service providers who help operate our business:

• Stripe — Payment processing (PCI-DSS Level 1 certified). We never store your full card details.
• Shipping carriers (UPS, FedEx, USPS) — Your name and delivery address for parcel delivery
• Email service providers — For transactional and marketing emails (only if you opted in)

All third-party providers are contractually required to keep your data confidential and use it only for the services they provide to us.

4. Data Security & HTTPS

Our website uses HTTPS (SSL/TLS encryption) on every page, ensuring all data transmitted between your browser and our servers is encrypted. Additional safeguards include:

• Hashed passwords — we never store passwords in plain text
• Access controls — only authorized personnel can access customer data
• Regular security reviews of our infrastructure

No system is 100% secure. If you believe your account has been compromised, contact us immediately at tahiranaseem@meriaddirect.com.

5. Cookies & Tracking

We use a minimal set of cookies:

• Session cookies — Keep you logged in and remember your cart. These are essential and cannot be disabled.
• Analytics cookies — Help us understand how visitors use the site (anonymized data only).

You can disable non-essential cookies in your browser settings at any time. This will not affect your ability to browse or purchase.

6. Your Rights & Choices

You have full control over your personal data:

• Access — View all data associated with your account from your dashboard
• Update — Edit your name, address, and contact details at any time
• Delete — Request account deletion by emailing us. We will remove your data within 30 days, except where legally required to retain it (e.g., order records for tax purposes).
• Unsubscribe — Every marketing email includes a one-click unsubscribe link. You can also opt out from your account settings.
• Data portability — Request a copy of your data in a portable format

7. Children's Privacy

Meriad Direct is not intended for children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email (if you have an account) or via a notice on our website. Continued use of Meriad Direct after changes take effect constitutes your acceptance of the updated policy.

9. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

• Email: tahiranaseem@meriaddirect.com
• Phone: +1 (940) 2751108
• Address: 5900 Balcones Drive #27313, Austin, TX 78731, USA

We aim to respond to all privacy requests within 5 business days.